Student Customer Service open hours Student Customer Service open hours

 

The student services are open from 1st of August
Mon - Thu  9.00 - 15.00 and Fri 9.00 - 14.00

 

Please be prepared to show your student card or other ID when you claim your transcript or attendance certificate or when you register for study courses.

Information on exceptions to the opening hours will also be posted in the section "News".

Student Customer Service Student Customer Service

The Student Customer Service is located on the third floor of the university's second building, room 2313.

Student Customer Services 

The Customer Service Team provides services related e.g. to the following to all LUT students: 

  • enrolment for the academic year
  • registration for exams and study courses
  • attendance certificates
  • official transcripts
  • letters of recommendation
  • testimonials
  • registration of completed study courses
  • reinstatement of study rights and re-enrolment
  • discontinuation of studies and renouncing one's study right
  • maturity tests
  • graduation ceremonies

 

Outside of the office hours you can reach the team staff by telephone: + 358 29 446 3040 and + 358 29 446 3041. Our e-mail address is opinto@lut.fi.  We aim to respond to all e-mails on the day we receive them. Our postal address is LUT / Student Services, PL 20, 53851 Lappeenranta.

Student financial aid services


The student financial aid services of the Student Customer Service deal with financial aid applications of LUT students, and assist in any matters related to student financial aid.

The telephone numbers are + 358 29 446 3037 and + 358 29 446 3032, and the e-mail is opintotuki@lut.fi.

Customer Service Team Customer Service Team

Staff e-mail addresses: firstname.lastname@lut.fi.

Customer Service

Ms. Tuula Peltonen - Study Secretary
room 2313, tel. + 358 29 446 3041
 

Ms. Marjut Rautiainen - Study Secretary
room 2313 tel. + 358 29 446 3873

  • register services: enrolment for the academic year, registration for study courses and exams, reinstatement of study rights, transcripts and attendance certificates, registration of completed study courses

Student Financial Aid Services

Ms. Marja Heimonen - Study Secretary
room 2313, tel. + 358 29 446 3032

  • assistance in student financial aid matters
  • handling student financial aid applications

Graduation Documents

Ms. Tiina Kronqvist - Study Secretary (Technology students)
room 2313, tel. + 358 400 176 485
 

Ms. Taina Pekari - Study Secretary (Industrial Engineering Management / Computer Science students)
room 2313, tel. + 358 40 502 2879
 

Ms. Mervi Lensu - Study Secretary (Business Administration students)
room 2313, tel. + 358 50 322 6464
 

  • Application for Approval of Master's Thesis Topic (form 1A)
  • Application for Assessment of Master's Thesis (form 1B)
  • Application for Master's Degree Certificate (form 1 C)
  • Degree Certificates
  • Arrangements for graduation ceremonies

Other Customer Service Staff

Ms. Minna Ranta - Head of LUT Student Services
room 2323B, tel. + 358 40 510 0597

  • supervisor of Customer Service Team
  • misconducts in studies
  • student interaction: Student Union, student guilds
  • graduation ceremonies
  • reinstatement of study right

 

Ms. Anne Makkonen - International Officer
room 2313, tel. + 358 40 182 4533

  • Teacher and staff exchange
  • Erasmus+ coordinator
  • Erasmus agreements
  • Erasmus Mundus
  • FIRST coordinator
  • IELTS language tests